Frequently asked questions

How can I contact Banjaara for product inquiries or general information?

You can reach out to us via email at info@banjaara.in for any general inquiries or if you need more information about our products and services.

Who should I contact for order-related issues or updates?

If you have questions or concerns about your order, feel free to email us at support@banjaara.in. Our team will assist you with tracking, delivery, and any issues related to your purchase.

What is the estimated delivery time for my order?

Delivery times may vary depending on your location and the product. Typically, orders are delivered within 5-7 business days. You will receive a tracking number via email once your order is shipped. For any further assistance, contact us at support@banjaara.in.

How do I request a return or exchange?

If you need to return or exchange a product, please email support@banjaara.in within 7 days of receiving your order. Be sure to include your order number and reason for the return/exchange, and our team will guide you through the process.

Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order if it has not yet been shipped. Please email support@banjaara.in as soon as possible with your order details to make changes.

If you need any support or have inquiries, here’s how you can contact us:

Get In Touch

    Shipping Policy

    Thank you for shopping with Banjaara Marketplace! We strive to provide a seamless shopping experience, and ensuring timely delivery is a key part of that. Please read below for details on our shipping policy.

    Order Processing Time

    We aim to process and ship all orders within 48-72 hours of the order being placed. Orders are processed during business hours (Monday to Saturday, excluding public holidays). You will receive a confirmation email once your order has been processed and dispatched.

    Shipping Methods and Delivery Times

    We offer standard shipping across all regions we serve. Delivery times may vary based on your location and the shipping method selected:

    Standard Delivery: Typically takes 3-7 business days from the dispatch date.

    Please note that delivery timelines are estimates and can vary due to factors beyond our control, such as weather conditions or courier delays.

    Shipping Rates

    We offer competitive shipping rates based on your location and order size. Shipping charges, if applicable, will be calculated and displayed during the checkout process.

    Order Tracking

    Once your order has been shipped, you will receive an email containing tracking details. You can use this information to track your package online until it reaches your doorstep.

    Undeliverable Packages

    In case a package is returned to us due to incorrect address or failed delivery attempts, we will contact you to arrange for re-shipment. Additional shipping fees may apply in such cases.

    International Shipping

    At this time, we ship domestically within India. International shipping is currently unavailable but may be offered in the future.

    Lost or Damaged Shipments

    If your shipment is lost or arrives damaged, please contact us within 48 hours of receiving the package. We will work with you to resolve the issue and ensure a replacement or refund is provided as applicable.

    Contact Us

    For any shipping-related queries, please feel free to reach out to our support team at: Email: support@banjaarastore.com

    Phone: +91 9508923736

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